Country:  United Arab Emirates 
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HOW IT WORKS?

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HOW IT WORKS

Selling your item

How do I sell my item(s) at the Luxury Closet?

Selling your item with The Luxury Closet is very easy!

Step 1: Register/login with your account
Use our 'Sell Now' page to submit your items.

Step 2: Fill in the Item Submission Form
All you have to do is attach photos of your item(s) for us to process them. Don't worry, we'll professionally photograph your submission(s) later.

Step 3: Choose and approve your final payout
We provide you with a range so you have the ability to control the sale of your item. We want you to have the authority to select the price of your item. The price you select from the range we provide will be the amount you will receive once your item sells. For the services we provide, we add a nominal commission on top of your selected payout. The price range that we offer you will be valid for 20 days from the day of quotation after which, if your item is already with The Luxury Closet and you haven’t yet approved the quote, the item price will be auto-approved to the highest payout.

Step 4: Send your item to us
Package your items securely and send it to us at:

Tradelux General Trading LLC
WH#2, 24B Street, Next to Al Khaleej Metal Coat, Al Qouz 2
Dubai, United Arab Emirates (U.A.E)
Tel: +971 4-2732766

If you are in the GCC, email us your phone number and address at sell@theluxurycloset.com to arrange a free pick-up through our courier partner

Step 5: We do all the rest, you simply sit back and relax!
We authenticate, professionally clean, photograph and then upload your item to the site, and all of this within 10 days from the time we receive your item.

For further queries please visit FAQs and Terms & Conditions section

Payment

When do I get paid?

Once your item sells, payments will be processed upon your request. As a seller, you can make a request for payout when the item has moved to the “Payment Ready” section on 'My Items'. This occurs when the sale is finalized and the item has passed the return period. Once you initiate the payment request, the payment is processed depending on the date of request initiation.
For payments requested between 1st and 15th of the month, it shall be made on 1st of the next month. And if you have requested payment between 16th and the last day of the month, you shall receive it on the 15th of the next month. Please note that if 1st and 15th fall on a weekend or bank holiday, your payment shall be processed on the following business day.
For instance, if you request payment on April 10, you would receive the payment on May 1 or on the following business day if May 1 is a weekend or bank holiday. Alternatively, if the payment is requested on April 20, you would receive the payout on May 15 or the next business day if May 15 is a weekend or bank holiday.

How will I be paid after my item has sold?

After you’ve successfully found a buyer, the next step is to ensure how to get paid. Payments are made via bank transfer, cheque or PayPal as per your request. (transfer charges as per actuals apply). For orders under Pay and Reserve plan, you will be able to request your payment after the 1st down payment from the buyer is received by The Luxury Closet. Your payment is processed after you have initiated the request under “Payment Ready” section in ‘Sold’ tab on 'My Items' page.

What is my payout?

Your payout is the amount you will be paid once your item sells.

How is my payout calculated? What is the commission structure?

We combine the commission structure depending on the sale price. The commission differs according to the category:

The Luxury Closet Commission for Accessories, Clothing, Shoes and Handbags (except Hermes Birkin and Kelly):

Once the item is sold, The Luxury Closet charges a processing fee of USD 25 irrespective of the item value. The seller gets 65% of the selling price if its value is equal to or below USD 2000. If the item’s selling price exceeds USD 2000, the seller receives 80% of the value beyond USD 2000 in addition to the initial 65%, all excluding VAT. Please refer to the example below for better understanding:

Accessories, Clothing, Shoes and Handbags (except Hermes Birkin and Kelly)
The Luxury Closet Fee for any sold item
Processing fee applied regardless of item valueUSD 25
Commission on Selling Value for any items Excluding VATThe Luxury Closet CommissionYou Get
First USD 200035%65%
Balance of Selling value exceeding USD 200020%80%


Example: 

Commission on items with the selling value USD 2500The Luxury Closet Commission (in USD)Seller Payout (in USD)
First USD 20007001300
Remaining balance USD 500100400
USD 25 deductible from seller’s payout as The Luxury Closet Processing Fees
Total8251675
 
For an item sold at a price of USD 2500, the seller gets USD 1300 for the first USD 2000 value plus USD 400 for the remaining balance (80% of USD 500). Deducting the processing fees of USD 25, seller receives a final payout of USD 1675.
*Please note that the processing fees of USD 25 in the aforementioned case is applicable and deductible separately from seller’s total payout regardless of the item value.
 

The Luxury Closet Commission for Fine Jewelry, Watches & Handbags (Hermes Birkin and Kelly)

Once the item is sold, The Luxury Closet charges a processing fee of USD 25 irrespective of the item value. The seller gets 65% of the selling price if its value is equal to or below USD 2000. If the item selling price exceeds USD 2000, the seller receives 85% of the value beyond USD 2000 in addition to the initial 65%, all excluding VAT. Please refer to the example below for better understanding:

Fine Jewelry, Watches & Handbags (Hermes Birkin and Kelly)
The Luxury Closet Fee for any sold item
Processing fee applied regardless of item valueUSD 25
Commission on Selling Value for any items Excluding VATThe Luxury Closet CommissionYou Get
First USD 200035%65%
Balance of Selling value exceeding USD 200015%85%


Example:

Commission on items with the selling value USD 2500The Luxury Closet Commission (in USD)Seller Payout (in USD)
First USD 20007001300
Remaining balance USD 50075425
USD 25 deductible from seller’s payout as The Luxury Closet Processing Fees
Total8001700
 
For an item sold at a price of USD 2500, the seller gets USD 1300 for the first USD 2000 value plus USD 425 for the remaining balance (85% of USD 500). Deducting the processing fees of USD 25, seller receives a final payout of USD 1700.

*Please note that the processing fees of USD 25 in the aforementioned case is applicable and deductible separately from seller’s total payout regardless of the item value.
Note: The commission is a combination of 35% and 20% of the estimated selling price and not a flat 35% or a flat 20%.

Please do not hesitate to get in touch with us at info@theluxurycloset.com, or call us on 800 LUX (800 589) or use our live chat for further details on selected items.

Who will decide the selling price of my item?

After considering the conditions of your item, its popularity and its average market price, we’ll propose you a range of payout you can select from. From here, you can select how much you want to receive after selling your item.
Just a tip: Higher payouts will of course give you better reward, but lower payouts will make your item more interesting for potential buyers, accelerating your sale! Lower the price, higher the chances of sale of the item(s)!
Once you select your price, we will calculate and add our commission, to determine the selling price.
Updating prices on a regular basis helps increasing item(s) visibility and makes it more appealing to potential buyers. To sell your item fast, we recommend that you to proceed with price reductions on a regular base.
We urge you to opt-in for our “Manage My Price” service and we will take care of everything for you, updating your prices to optimize your items’ sale value and time of sale. Else you can keep control of your items price and reduce them by yourself. Please remember that if your item is listed on our site with unchanged price for longer than 90 days, an automated price reduction will be applied without your consent.

Do you add the commission to the price given to me?

Payout + Commission = Selling Price

For further queries please visit FAQs and Terms & Conditions section

SELLING 10+ OR HIGH-VALUE ITEMS

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